Live Tech-Support     |     Email Us     |     Download Specific Product Installation Guides/Owners Manuals & Watch Installation Videos

 

Live Tech-Support

Call Us

If you'd like to contact us directly, you can call our main office and speak directly with a Technician. Information can also be faxed to the number below. Make sure to include your name and contact information on anything faxed over to us. Our Tech-Support Hours are 9:00 am to 3:00 pm Pacific Time. Please also check your products Owner's Manuel to see if your question could be answered there.

Tech-Support: (541) 610-0401   |   Fax: (541) 367-3116

 

Email Us

img

We do have email tech support available but it is very hard to diagnose and discuss problems using this method. If you absolutely cannot call us or need to send us pictures of your monitoring unit or sensors, you can send an email to TechSupport@tech-edge.com. You are also welcome to send us a picture using this email and then call in so we can discuss it. Priority is given to those who phone in using the above number.

If you would like to make a tech support appointment when you will be at your vehicle, you can send a request with your phone number and requested time to call back. We will respond to your email and try our best to reach you during that time. Thank you.

 

Download Support Documents & Watch Installation Videos

img

Get Acrobat ReaderAdobe Acrobat Reader is required to view these files. Click the Adobe "Get Acrobat" link above to download the Acrobat reader free of charge. Follow the instructions on that page for installation and configuration of the Acrobat Reader. For best results, the Acrobat Reader should be configured as a plug-in for you browser. Note: not all of our literature is currently published as PDF files. As we publish our documentation in PDF format it will be listed below. If you need something not listed below contact Tech-Support to request the material by fax.



 

703 – Smart 3 Tank Monitor

  • 703-Smart 3 Tank LED Monitor Panel Installation Guide and Owners Manual
  • 10 Volt Inline Regulator Adapter Data Sheet
  • If you have this monitor and are noticing that the LED indicator levels are changing when your input voltage changes, then we have a solution for you. The older designed panels were not designed with a voltage regulator at the voltage input. We now have an inline 10 volt regulator that we can send you to adapt your system to this regulation. Please give us a call at (541) 610-0401 or order it online through the order page under Other Accessories and Repair Parts. It is called "10 Volt Inline Regulator Adapter. Shipping will only be a couple of dollars if you select to have it sent via US Mail First Class. After you have installed this regulator, you will need to recalibrate your panel.
  • $10 - 10 Volt Inline Regulator Adapter - to regulate the input voltage to 10 volts on the older style boards (Smart Mini & 703 Smart 3 Tank). If you are adding this after your system is already set-up, you will need to recalibrate your panel. If you have purchased your system within the last year, please call us at (541) 610-0401 to verify purchase date and there will be no charge for this adapter.
 

Smart Mini

  • Smart Mini Installation Guide and Owners Manual
  • 10 Volt Inline Regulator Adapter Data Sheet
  • If you have this monitor and are noticing that the LED indicator levels are changing when your input voltage changes, then we have a solution for you. The older designed panels were not designed with a voltage regulator at the voltage input. We now have an inline 10 volt regulator that we can send you to adapt your system to this regulation. Please give us a call at (541) 610-0401 or order it online through the order page under Other Accessories and Repair Parts. It is called "10 Volt Inline Regulator Adapter. Shipping will only be a couple of dollars if you select to have it sent via US Mail First Class. After you have installed this regulator, you will need to recalibrate your panel.
  • $10 - 10 Volt Inline Regulator Adapter - to regulate the input voltage to 10 volts on the older style boards (Smart Mini & 703 Smart 3 Tank). If you are adding this after your system is already set-up, you will need to recalibrate your panel. If you have purchased your system within the last year, please call us at (541) 610-0401 to verify purchase date and there will be no charge for this adapter.
 

Ultra 8

 

Exterior MODA Sensor

 

Custom Made Interior PVC
Sensor Rod

 

Custom Made Aluminum Diesel
Fuel Sensor Rods

 

Troubleshooting
for Testing Panels and Sensors

Volt Meter for Testing
  • Most troubleshooting needs to be done using a volt meter. If you do not have one, you can get them at any electronics shop or order one on our order page.
 

Older 102 - 3 and 4 Tank Monitors
with Dial Pot Calibration.
(These panels are no longer available.)


and
These panels could have the names 102 by Snake River, Geckotec or possibly Larson Electronics.
  • Older Dial Calibration Instructions for the Mini, LED & LCD-4 Snake River Electronics Panels
  • Standard 3-4 Tank monitor panel Owners Manual
  • If you have this monitor and are noticing that the LED indicator levels are changing when your input voltage changes, then we have a solution for you. The older designed panels were not designed with a voltage regulator at the voltage input. We now have an inline 10 volt regulator that we can send you to adapt your system to this regulation. Please give us a call at (541) 610-0401 or order it online through the order page under Other Accessories and Repair Parts. It is called "10 Volt Inline Regulator Adapter. Shipping will only be a couple of dollars if you select to have it sent via US Mail First Class. After you have installed this regulator, you will need to recalibrate your panel.
  • If you have this panel and it is working fine but your buttons have broken through, you can purchase a custom made sticker overlay for $10. Please email a picture of your panel to tonya@tech-edge.com and then place your order online or over the phone at (541) 610-0401. The item you will be selecting is under the Other Accessories and Repair Parts on the order page. It is called "Custom Sticker overlay".
The above manual has the wiring instructions for the 4 Tank monitor, click here for the wiring instructions for the 3 tank monitor with LP.

We do have replacement circuit boards for these panels. They are $45 each. They have the upgraded calibration like the below circuit boards but fit behind the same faceplate. You can order them on the order page under "Accessories and Repair Parts" at the bottom. Please specify in the comments box if you need a wire that runs to the LED's for the switches pre- soldered into the board.

3 Tank with or w/o LPG = Smart3TLP-PCB

4 Tank without LP only = Smart4T-PCB
 

Smart 102 - 3 and 4 Tank with Push Button Calibration

These panels could have the names 102 by Snake River, Geckotec, Diamond or Tech-Edge. We do have replacement circuit boards for these panels. They are $45 each. You can order them on the order page under "Accessories and Repair Parts" at the bottom. Please specify in the comments box if you need a wire that runs to the LED's for the switches pre- soldered into the board.

3 Tank with or w/o LPG = Smart3TLP-PCB

4 Tank without LP only = Smart4T-PCB
 

Nautical 21

No longer available
The Nautical 21 was discontinued several years ago. We did not get any information other than the below manual on how to fix this board. The Ultra 8 was an upgrade to this panel and the iSeries is an upgrade to the Ultra 8. If you have this panel, you can swap it out for the iSeries and still use the sensors on your tanks as long as they are still good.
 

Tanks with "Step Out" or
"Ledge" Modification

If you have a tank with a "step-out" or "ledge" like the one pictured, and the ledge is on the side that you want to install the external MODA sensor, then you will need to have a Copper Wire Jumper Kit sent to you. There is no charge for the kit, you will just need to pay for shipping. Click here for the data sheet on how this Jumper Kit needs to be installed.
 

For those of you who have Larson Electronics panels that are older than 1996 and are not shown here please read the below note.

Back in 1996, the whole tank monitoring system was revamped. The way the signal was sent to the panel was changed to get rid of some bugs. Because of that, nothing before 1996 is compatible with anything after 1996. The company has also changed hands 4 times since then and none of the information regarding those old panels made it to us.

That being said, if you have a panel that is older than 1996 but looks similar to one of the ones above, we have come across some anomalies that don't fit the pattern and we are able to help. The best way for us to know for sure is for you to send a picture of the front and back of the panel and the circuit board. We can then determine what we can do to help your situation out. Please send the pictures with your contact information to techsupport@tech-edge.com.

If we cannot replace or fix your panel, we can discuss ways that we might be able to work with what you have to get a new system into place. We suggest watching the Features and Benefits of the iSeries panel video to see what you can upgrade to. (NOTE: click here to watch video directly on YouTube if video link isn't working)

Thank you, Tech-Edge Manufacturing LLC